Return and Refund Policy
At Blueys Ute World ("we," "our," "us"), we aim to provide high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines your rights and our procedures regarding returns and refunds.
1. Returns
1.1 Eligibility for Returns: To be eligible for a return, your item must meet the following conditions:
Item must be unused, in the same condition as received, and in its original packaging.
Proof of purchase (e.g., receipt or order confirmation) is required.
Returns must be initiated within 7 days of purchase.
1.2 Non-Returnable Items: The following items are not eligible for return:
Custom or personalized products
Items marked as "final sale"
Gift cards
Items that show signs of use, wear, or damage not caused by shipping
1.3 How to Initiate a Return: To start a return, please contact our customer service team:
Email: info@blueysute.au
Phone: 0391259025
Once your return is approved, we will provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
2. Refunds
2.1 Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
2.2 Partial Refunds: Partial refunds may be granted in the following cases:
Items returned with missing components or original packaging
Items returned after the 7-day window but within 14 days (at our discretion)
2.3 Shipping Costs: Shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping (if prepaid by us) will be deducted from your refund.
3. Exchanges
If you wish to exchange an item for a different size, colour, or model, please contact us. Exchanges are subject to product availability and must meet the same conditions as returns. If the desired item is unavailable, we will issue a refund.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 24 hours of delivery. Provide photos and a detailed description of the issue. We will arrange for a replacement or refund at no additional cost to you.
5. Exceptions and Special Circumstances
In certain cases, we may make exceptions to this policy. Please contact us to discuss your situation, and we will do our best to assist you.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
Email: info@blueysute.au
Phone: 03912590205
By purchasing from our website, you agree to this Return and Refund Policy.
Trusted name in the industry, providing top-quality ute and Van gears.
Contact Us
Info@blueysute.au
© 2024. All rights reserved.
(03) 9125 9025
7 / 17 Concept Drive Delacombe Vic 3356
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